Wednesday, November 16, 2016
May 27, 2016
Fujitsu General America Inc.
ATTN: Customer Service
353 Route 46 West
Fairfield, NJ 07004
RE: Defective Fujitsu Halcyon system
1. On May 14, 2014, I took possession of a new house built by High Oaks Construction (“Contractor”) under the auspices of the City of Knoxville HUD/Hope 3 Program, with the inclusion of funding from the U.S. Department of Housing and Urban Development (HUD). A Fujitsu Halcyon heating/cooling system was installed by Chancey and Reynolds (“Subcontractor”) . The Subcontractor is licensed and on Fujitsu’s list of recommended local contractors. This unit was registered by Michael Kaplan (“Owner”).
2. The original contract specified a Mitsubishi MUZ system. Upon recommendation of the Contractor and Subcontractor, and with the approval of the Owner, a Fujitsu Halcyon system was substituted per Quotation submitted by the Subcontractor on March 2, 2014.
3. Shortly after its operation, the Owner noticed a ticking sound in the ASU12RLS2 indoor unit. A technician from the Subcontractor checked the unit on September 16, 2014, but never followed up with a repair.
4. As the ticking noise continued, the Owner again contacted the Subcontractor and a technician checked the unit on March 3, 2015, but once again no repair was made or suggested.
5. On December 4, 2015, the system stopped heating, with error lights blinking. The Subcontractor was contacted; a technician visited on the same day; the unit was checked and rebooted. The Owner was charged $169.
6. On December 21, 2015, the system stopped heating again. Fujitsu Tech Support was contacted by email. They responded by suggesting I check refrigerant levels.
7. The Subcontractor was contacted, and on December 22, 2015, a technician checked the system and found refrigerant leaks in the ASU12RLS2 and ASU15RLS2 indoor units. New coil units were ordered along with a replacement for the ticking motor/fan unit.
8. Upon arrival of replacement parts, on January 7, 2016, Subcontractor technicians disassembled faulty units. The wrong parts were sent so the repair could not be completed.
9. Photos of severely corroded units were sent to Fujitsu Tech Support for evaluation. In response, the Owner was sent Fujitsu pamphlet “Formicary Corrosion and your HVAC System” (“Pamphlet”) dated April 2015.
10. On January 12, 2016, repair was completed by Subcontractor, the unit tested, and the heating function restored. The noisy motor/fan was replaced with a motor/fan that was itself noisy (noted on receipt). The Owner was charged $1407.
11. Following the registration of the unit, the Owner received no notice from either Fujitsu or the Subcontractor that the unit had potential for failure or that updated replacement parts were available (per Pamphlet).
12. Since the original design of these units had potential for failure, and Fujitsu was aware of this during the first year of the parts/labor warranty and neglected to notify the Owner who had properly registered the unit, and the Owner, through no fault of his own, lost use of the heating system for over three weeks (December 21, 2015 - January 12, 2016) during severe winter cold, and a repair was made at significant expense to the Owner, I hereby request:
1. Replacement of third coil unit ASU7RLF1 that has potential for failure per Pamphlet.
2. Replacement of second noisy motor/fan unit.
3. Completion of work in a timely fashion and at no cost to the Owner.
4. Reimbursement for labor involved in the replacement of parts known by Fujitsu to potentially fail.
5. Extension of warranty to fully cover new, redesigned replacement parts as specified in Pamphlet.
13. This request is being made in a good-faith effort to resolve the matter prior to the Owner taking legal or other action.
Fujitsu General America Inc.
ATTN: Customer Service
353 Route 46 West
Fairfield, NJ 07004
RE: Defective Fujitsu Halcyon system
1. On May 14, 2014, I took possession of a new house built by High Oaks Construction (“Contractor”) under the auspices of the City of Knoxville HUD/Hope 3 Program, with the inclusion of funding from the U.S. Department of Housing and Urban Development (HUD). A Fujitsu Halcyon heating/cooling system was installed by Chancey and Reynolds (“Subcontractor”) . The Subcontractor is licensed and on Fujitsu’s list of recommended local contractors. This unit was registered by Michael Kaplan (“Owner”).
2. The original contract specified a Mitsubishi MUZ system. Upon recommendation of the Contractor and Subcontractor, and with the approval of the Owner, a Fujitsu Halcyon system was substituted per Quotation submitted by the Subcontractor on March 2, 2014.
3. Shortly after its operation, the Owner noticed a ticking sound in the ASU12RLS2 indoor unit. A technician from the Subcontractor checked the unit on September 16, 2014, but never followed up with a repair.
4. As the ticking noise continued, the Owner again contacted the Subcontractor and a technician checked the unit on March 3, 2015, but once again no repair was made or suggested.
5. On December 4, 2015, the system stopped heating, with error lights blinking. The Subcontractor was contacted; a technician visited on the same day; the unit was checked and rebooted. The Owner was charged $169.
6. On December 21, 2015, the system stopped heating again. Fujitsu Tech Support was contacted by email. They responded by suggesting I check refrigerant levels.
7. The Subcontractor was contacted, and on December 22, 2015, a technician checked the system and found refrigerant leaks in the ASU12RLS2 and ASU15RLS2 indoor units. New coil units were ordered along with a replacement for the ticking motor/fan unit.
8. Upon arrival of replacement parts, on January 7, 2016, Subcontractor technicians disassembled faulty units. The wrong parts were sent so the repair could not be completed.
9. Photos of severely corroded units were sent to Fujitsu Tech Support for evaluation. In response, the Owner was sent Fujitsu pamphlet “Formicary Corrosion and your HVAC System” (“Pamphlet”) dated April 2015.
10. On January 12, 2016, repair was completed by Subcontractor, the unit tested, and the heating function restored. The noisy motor/fan was replaced with a motor/fan that was itself noisy (noted on receipt). The Owner was charged $1407.
11. Following the registration of the unit, the Owner received no notice from either Fujitsu or the Subcontractor that the unit had potential for failure or that updated replacement parts were available (per Pamphlet).
12. Since the original design of these units had potential for failure, and Fujitsu was aware of this during the first year of the parts/labor warranty and neglected to notify the Owner who had properly registered the unit, and the Owner, through no fault of his own, lost use of the heating system for over three weeks (December 21, 2015 - January 12, 2016) during severe winter cold, and a repair was made at significant expense to the Owner, I hereby request:
1. Replacement of third coil unit ASU7RLF1 that has potential for failure per Pamphlet.
2. Replacement of second noisy motor/fan unit.
3. Completion of work in a timely fashion and at no cost to the Owner.
4. Reimbursement for labor involved in the replacement of parts known by Fujitsu to potentially fail.
5. Extension of warranty to fully cover new, redesigned replacement parts as specified in Pamphlet.
13. This request is being made in a good-faith effort to resolve the matter prior to the Owner taking legal or other action.
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